Return Policy

At Makezmia, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, our return policy is designed to provide a seamless and fair resolution. Please read the following guidelines carefully:

Initiating a Return:

You may initiate a return within 3 days of receiving your order.
To begin the return process, please contact our customer support team through Email or WhatsApp.

Eligibility:

Items must be unused, in their original packaging, and in the same condition as received.

Foundation Return & Replacement Policy:

Foundation shade change is not available after delivery. Customers are requested to check and select the correct shade before placing the order.

Due to hygiene and safety reasons, foundation products cannot be returned or exchanged for shade mismatch, personal preference, or incorrect shade selection.

Replacement will only be provided in case of damaged, leaked, missing, or wrong product received.

A complete box-opening video is mandatory for any replacement request. The video must clearly show the sealed package being opened from the beginning, along with the product condition and all items received.

Replacement requests without a clear box-opening video will not be accepted.

Damaged or Defective Items:

If you receive a broken, damaged, leaked, wrong, or defective item, please notify us immediately.

A clear package opening video is mandatory to process any replacement request. The video must show the sealed package being opened from the beginning and clearly display the product condition and all items received.

We will arrange for a replacement once the issue is verified, and return shipping costs will be charged additional.

The exchanged or replaced product will be delivered within 3 – 5 business days.

Refund Process:

Once your return is received and inspected, we will process a refund to your original payment method.

Post approval, we will process the refund within 1 business day and it will be credited to the original payment method within 24 - 48 Hours.

Non-Returnable Items:

Some items are non-returnable for hygiene and safety reasons. Foundation products are non-returnable and non-exchangeable for shade mismatch, personal preference, or incorrect shade selection.

Contact Us:

For any questions or assistance regarding returns, please reach out to our customer support team.

Makezmia values your satisfaction, and we are committed to addressing any concerns promptly and fairly. Thank you for choosing Makezmia – your trust is important to us.